Frequently Asked Questions
- What is MicroTrax?
MicroTrax is a comprehensive security solution that helps to prevent your valuable items from being stolen and helps to recover those items if they are ever lost. Our Mobile Asset Protection Kit contains labels to deter would-be thieves and to direct finders of your lost items to the MicroTrax customer service team. Additionally, each kit contains a vial of MicroDots in an invisible adhesive. Each label has a unique Customer ID number that matches the number contained on each tiny MicroDot. The MicroTrax subscription allows for the easy identification and rapid return of any lost items that are found.
- What is the likelihood that I will get my lost item back?
Independent studies have shown that over 85% of lost items will be returned by well-intentioned finders of those items. By making the return process fast, easy, and anonymous, MicroTrax makes the probability of you recovering your assets even higher.
- What are MicroDots?
MicroDots are nearly invisible, sub-millimeter tags made from a tough, high-tech polymer substrate. They contain unique identifying information that can only be read with a microscope. Each ID number found on a MicroDot correlates to a particular customer ID number registered in MicroTrax’s secure database for positive identification and fast recovery of lost or stolen items.
- How are MicroDots different than a trackable gps device?
MicroDots are passive tracking devices that do not require electricity. They can be applied to virtually any item, not just a cell phone or laptop. The GPS on a cell phone or laptop is useless if the battery is dead and software running such GPS devices can be easily hacked. Only MicroDots offer permanent identification of any item.
- What kind of items can be protected with MicroTrax?
Our customers use the MicroTrax solution for a wide variety of items including, but not limited to:
Cell phones
Cameras
Laptops
iPods and other MP3 devices
Cases
Laptops
Briefcases
Diaries
USB Drives
Portable Hard Drives
Compact Flash, SD, and other memory cards
Sports gear like golf clubs or skis
Backpacks
Lunch boxes
Portable video games
Eyeglasses
- Is MicroTrax just for use with mobile items?
No, MicroTrax can be used with any item that would be vulnerable to being lost or stolen.
- How do I buy MicroTrax?
You can purchase directly from our website by clicking here.
- How long is my MicroTrax service active?
With the purchase of your MicroTrax Kit, you receive one year of MicroTrax Service from your date of purchase. You can renew your MicroTrax service for $29.95 for each subsequent year.
- What happens if my subscription expires?
Your items are permanently registered in our database. When your subscription expires after one year, you can renew your service by clicking here. If one of your registered items is lost while your subscription is not active, you will be charged a $29.95 recovery fee plus any applicable third party shipping fees for MicroTrax to facility the recovery.
- How do I register my assets?
Registering is easy. When you receive your Mobile Protection Kit, you are assigned a Customer ID number and Validation Code. Go to the Log in to My MicroTrax link on the website, and then choose “Signup Today.” If you have already created your account, just log in with your email address and password. On your Customer Information page, activate new assets or edit information about those assets. If you have any questions, please call our customer service department at 888-492-0339.
- Why am I assigned both a Validation Code and Customer ID number?
We cross-correlate each ID number with a Validation Code to assure that you, and only you, can register, view or edit your personal information associated with your valuable assets.
- What do I do if I lose something?
Call our customer service at 888-492-0339 at any time, day or night to report your item as being lost. You can also report the loss online by logging in to your account at micro-trax.com. Once you log in, click on the “edit” button next to the item you have lost. On the “Edit Asset Screen”, just change the “Asset Status” to “Lost.” This will notify our customer service team immediately. Make sure that your contact information is always updated to reflect your current information so that our team can notify you when the item is found.
- What if I lose something but do not contact MicroTrax and tell them I lost it?
You are not required to inform us of the loss of an item. If one of your registered items is recovered we will still contact you immediately to let you know that it has been found. Notifying MicroTrax of a loss helps us facilitate the recovery and gives law enforcement access to information about your asset in our Lost Item database.
- I just found something with a MicroTrax label on it. What do I do?
Just call the toll free number on the label and our customer service team will work with you to facilitate the easiest and most confidential way for the item to be returned to its rightful owner. If you prefer email communication, go to our website and click on “Found An Item?” You will receive a free MicroTrax kit, with a complimentary one-year subscription (retail value $79.90) for your help.
- How does MicroTrax facilitate the recovery of my lost item?
Once we are contacted by the person who found your item, we will then contact you to determine the favored method of returning the item. The MicroTrax team works with you and the Finder to facilitate the best method of return. This could be a face-to-face meeting, or a convenient shipment to the location of your choice.
- What does it cost to have an item returned?
MicroTrax charges no recovery fee for our subscription customers. You will only be charged the third party shipping charges, if any, to have the item returned to you in the method and timeframe of your choosing.
- I have applied the label to help facility easy recovery of my lost item. Why do I need the added protection of MicroDots?
While MicroTrax uses state-of-the-art labels that are hard to remove, a determined thief could remove the label with some effort. MicroDots, on the other hand, are nearly impossible to see or remove without specialized tools that might damage the item.
- How does MicroTrax deter theft?
MicroTrax labels warn would-be thieves that assets, or parts of assets, are traceable by law enforcement. Marking assets with MicroDots assures that these items have a permanent identifying tag that cannot be easily seen or removed. Once an item has been stolen, MicroDots enable Law Enforcement to identify it – even when it has been separated into different parts (as in automobiles) – and prosecute the offenders. Plus, each kit comes with 200 invisible MicroDots, making it nearly impossible for thieves to discover every MicroDot that links them to the stolen property and to the crime.
- I am traveling outside of my home country. Does MicroTrax work while I travel?
Finders outside of the United States and Canada can contact MicroTrax through our website. MicroTrax will then contact you and facilitate the easiest and most cost effective way to return your item no matter where you are.
- I am selling my item that is marked with MicroTrax protection. Can I transfer my MicroTrax registration and active subscription to a new owner?
If you sell your registered item, just call our customer service department at 888-492-0339. We can transfer the registration of the item to the new owner.
- What is your privacy policy?
Microtrax keeps the identity of both owners and finders anonymous, unless both agree to a face-to-face meeting to return the item. We use the latest encryption technology to ensure the safekeeping of all customer information, including credit card numbers. Your information is never shared with any third party without your express written permission.
- How do you ensure that the recovered items are actually mine?
Once you register your item in our secure database, the unique Customer ID number is linked to the item permanently. This ID number is found on the MicroTrax label, and on each of the MicroDots that you apply to the item. You can also add more information about each of your items in our database, such a serial number and description to further identify the item as yours.
- What is the reward that Finders receive?
When MicroTrax successfully facilitates the return of an item, the Finder receives a free MicroTrax Mobile Protection Kit, with a complimentary one-year subscription (retail value $79.90).
- Can I return the MicroTrax kit?
Any unopened kit can be returned for a full refund within thirty (30) days of original purchase. Just call our customer service department at 888-492-0339 to receive a Return Authorization number.
- How do I cancel my subscription?
Just click on the link in the confirmation email you received when you first purchased your MicroTrax kit. Alternately, you can call our customer service department and they will help you cancel your subscription.
- Why is it better to use MicroTrax than to just write my name on my valuables?
MicroTrax is not just a label, but a comprehensive security solution including MicroDots and a professional recovery service. Thieves are deterred by the warning label and the presence of identifying MicroDots. Your privacy is ensured by allowing you to remain anonymous.
- I want to purchase a second kit. Can I register this second kit with my same account?
Yes, you can purchase and register an unlimited number of kits with your same account. For convenience, you will register all of your kits with the same username and password. Your Customer Information page allows you to view, edit, and activate assets from one or many kits at a time.
- How do I change, add, or delete information in the registered database?
Just to your account to get to your Customer Information page. On that page you can edit your personal information, activate and edit assets, and register new kits.
- Why don’t I just buy insurance?
Insurance may replace your item with a similar one (usually with a high deductible payment), but it can never replace lost information or sentimental value. MicroTrax works to get your actual item back.
